Guest Experience Representative

3 days ago


Round Rock, Texas, United States Extended Stay America Full time
About the Role:

We are seeking a skilled Guest Experience Representative to join our team at Extended Stay America. This is an exciting opportunity to provide top-notch service to our guests and contribute to the success of our hotel.

Compensation and Benefits:

The salary for this position ranges from $32.88 per hour in New York City to $13.50 to $22.73 per hour elsewhere. We offer a comprehensive benefits package, including weekly pay, competitive wages, vision insurance, 401(k) savings plan, employee assistance program, and employee perks offering discounts to major companies.

Main Responsibilities:
  • Assist guests with their needs, respond to requests, and resolve issues promptly.
  • Manage front office daily tasks, including processing reservations, registration, payment, and departures.
  • Maintain accurate records, including cash, check, credit card, and city ledger accounts.
  • Sell the value of Extended Stay America to potential guests, converting inquiries into reservations and occupied rooms.

Requirements:
  • High school diploma or equivalent required; one to three months related experience and/or training preferred.
  • Ability to communicate effectively in English, both verbally and written.
  • Basic computer skills, including operating property management systems technology.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.


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