Guest Services Associate
3 days ago
As a Guest Services Representative at Extended Stay America, you will be the first point of contact for our guests. Your primary responsibility is to provide exceptional customer service, ensuring that every guest has an outstanding experience during their stay.
About the Job:
This part-time position requires a strong commitment to delivering top-notch service, handling front desk operations, and maintaining a clean and organized work environment. You will be responsible for checking in and out guests, processing reservations, managing room assignments, and resolving any issues that may arise during their stay.
Responsibilities:
- Provide exceptional customer service, responding to guest requests and resolving issues promptly
- Process reservations, registration, payment, and departures according to company guidelines and procedures
- Maintain accurate records, manage cash handling, and ensure adherence to safety and security protocols
- Collaborate with other team members to achieve exceptional guest satisfaction
Requirements:
- High school diploma or equivalent required; related experience and training a plus
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Familiarity with property management systems (PMS) technology
- Reliable, punctual attendance and flexible scheduling
Benefits:
- Competitive hourly rate ($13.50 - $22.73 in most locations, $32.88 in NYC)
- Opportunities for professional growth and development within the company
- Flexible scheduling and part-time hours available
Why Choose Extended Stay America?
We offer a dynamic and supportive work environment, with opportunities to develop your skills and advance your career. Our focus on customer satisfaction and teamwork makes us an ideal choice for those seeking a rewarding and challenging role.
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