Automotive Business Development Representative

1 month ago


Orchard Park, New York, United States volkswagen of orchard park Full time
Job Overview

Volkswagen of Orchard Park is seeking a highly motivated and customer-focused individual to join our team as an Automotive Business Development Agent. In this role, you will be responsible for establishing relationships with customers, responding to inquiries, and setting appointments to drive dealership traffic.

Key Responsibilities
  • Answer customer calls and establish follow-up appointments
  • Respond to internet, phone, and live chat inquiries using email, text messages, videos, and phone calls to set appointments
  • Contact customers based on current marketing incentives to generate dealership traffic
  • Follow up with leads that are not ready to make an appointment or no-shows
  • Provide customers with initial information and direct them to the appropriate dealership resources
  • Utilize CRM tracking system daily
Requirements
  • Prior customer service experience required
  • Automotive BDC experience preferred
  • Available to work flexible hours and some Saturdays
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license and clean driving record


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