Customer Service Representative

1 week ago


Sherman, Connecticut, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive experience for every customer
  • Assist customers in selecting the right products and services, providing expert advice and guidance
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers as needed
  • Maintain a clean and organized store environment, adhering to company standards and policies
  • Participate in sales promotions and initiatives, driving sales growth and customer engagement
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years of age; legally authorized to work in the country of employment
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Willingness to work a variety of shifts, including evenings and weekends
  • Valid driver's license preferred; ability to operate a vehicle safely and efficiently
Preferred Qualifications
  • Previous experience in customer service, sales, or retail environment
  • Knowledge of paint and paint-related products; experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in multiple languages
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and innovative solutions. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

We are an equal opportunity employer, committed to hiring and promoting individuals based on their skills, experience, and qualifications. We offer a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a collaborative work environment.



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