MS Support Specialist

1 month ago


Corpus Christi, Texas, United States Knight Office Solutions Inc Full time
MS Support Analyst II Job Description

About the Role:

We are seeking a highly skilled MS Support Analyst II to join our Managed Services team. As a key member of our team, you will play a crucial role in delivering exceptional technical support and legendary customer service.

Key Responsibilities:

  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
  • Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
  • Maintain regular communication with customers throughout the support request process.
  • Models and embraces Knight Office Solutions company culture.

Requirements:

  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
  • Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
  • Maintain regular communication with customers throughout the support request process.
  • Models and embraces Knight Office Solutions company culture.
  • Bachelor's degree or comparable combination of education and experience.
  • Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.

What We Offer:

We offer a competitive salary and benefits package. Be part of a company that fosters a positive and collaborative work environment.

Equal Opportunity Employer:

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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