Technical Support Specialist
4 weeks ago
Systems Support Technician
Location:
Corpus Christi, TX
Compensation:
$4.22 in Health & Welfare Coverage
Employment:
Full-time
Immediate Need:
Must be able to obtain Public Trust Clearance - (above 600 Credit score, no criminal history, no back taxes owed, no outstanding debts)
Job Responsibilities:
- This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments.
Such assistance and resolution is provided for personal computers, servers, and Local Area Networks (LANs).
The specialist provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
Key Responsibilities:
- Software installation and configuration
- Hardware and software diagnostics
- Coordination of needed repairs
- Resolution of computer system problems
The specialist troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications:
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
- Certain applications may require certification by the software provider
- Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred
Prior experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
Requirements:
- Excellent oral and written communication skills
- Pleasant telephone manner
- Undergraduate degree valued
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