Technical Support Specialist

4 weeks ago


Corpus Christi, Texas, United States DirectViz Solutions Full time

At DirectViz Solutions, we are seeking a highly skilled Technical Support Specialist to join our team in Corpus Christi, TX.

The ideal candidate will have a working knowledge of MS Windows 10, MS Office 20XX and up, and general working knowledge of printers. They will also possess desktop/troubleshooting skills and be able to assist users with software, printer, file access, logon, and other issues.

Required Skills/Experience:

  • Working knowledge and experience with MS Windows 10
  • Working knowledge and experience with MS Office 20XX and up
  • General working knowledge and experience with printers
  • Desktop/troubleshooting skills

Desired Skills:

  • Active Directory Users and computers familiarity
  • Software installation and troubleshooting
  • Basic network functionality/troubleshooting
  • Knowledge of MS Teams and troubleshooting (connection/camera/mic)
  • Experience with remote access software
  • Experience with ticket systems (i.e. Remedy/CA)

Requirements:

  • SECRET, Interim SECRET required to begin work
  • BA/BS degree and 1-5 years of experience, or AA/AS/Tech School degree and 2+ years of experience
  • IAT Level I (or higher) certification (Network+, A+ , CCNA Security, CND, SSCP)
  • Windows Desktop support certification/training (required within 60 days of start)

Physical and Mental Qualifications:

  • Be able to maintain awareness during scheduled working hours
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team
  • Learns and memories routine tasks
  • Strong organizational, grammar, business correspondence, and self-management skills

DirectViz Solutions is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation.



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