Field Operations Representative

4 weeks ago

Baltimore, Maryland, United States The Restaurant Zone Full time
Job Title: Field Operations Representative

We are seeking an experienced Field Operations Representative to join our team at RestaurantZone. As a key member of our operations team, you will be responsible for driving business growth and improving operational efficiency for our franchisees.

Key Responsibilities:

  • Drive operations performance for every Franchisee restaurant by providing support and operational expertise in the areas of food safety, guest experience, and operational compliance.
  • Responsible for owning brand standards and food safety within the restaurants in your territory by enforcing restaurant cleanliness, repair and maintenance, and sanitation.
  • Assist Franchisee regarding competence with corporate training programs that impact the restaurant's performance.
  • Develop a plan to coach operators, through regular check-ins, and internal audits, and give coaching and recommendations on priorities for improvement.
  • Conducts periodic restaurant visits as required by current corporate standards to ensure compliance.
  • Align priority areas while delivering a safe and consistent brand experience.
  • Responsible for understanding, interpreting, upholding, and enforcing execution of standards, and franchisee agreements to ensure menu compliance and trademark protection.
  • Responsible for identifying and facilitating required training for restaurant operators.
  • Interacts professionally and ethically, and constructively participates as a collaborative team member or leader in pursuit of a common goal.
  • Coordinates with corporate resources and keeps franchisees informed concerning upcoming events, issues, and best practices.

Requirements:

  • Must have a minimum of 5+ years fast-food, QSR, supervisory franchise management or District level Multi-Unit Operations.
  • Previous fast-food management experience is preferred (ex: Sonic, Jimmy John's, McDonalds)
  • Previous Travel Center Restaurant Management preferred.
  • Experience as a Business Franchise Consultant, Operations Associate, and/or Certified Trainer is a plus.
  • Ability and willingness to travel up to 75% of the time in Dallas Fort Worth, TX market.
  • ServSafe Food Protection Manager Certification (required)
  • Strong organizational, interpersonal, problem-solving, and influencing skills
  • Demonstrated ability to lead, motivate, hold accountable, develop, and direct
  • Strong verbal and written communication skills, including the ability to clearly articulate concepts and programs to a variety of audiences.
  • Strong ability to multi-task and prioritize multiple projects
  • Proficiency in computer skills: MSOffice products (Excel, Outlook, Word, PowerPoint)
  • Sound business planning and financial understanding with a proven track record of interpreting and analyzing financial information from Performance reports and financial statements
  • Clear background check and driving record.

About RestaurantZone:

RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro's, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more

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