Program Officer for Field Operations

3 weeks ago

Baltimore, Maryland, United States Global Refuge Full time
Job Title: Program Officer for Field Operations

Global Refuge is seeking a highly skilled and dedicated Program Officer for Field Operations to join our team. As a key member of our program team, you will play a critical role in ensuring the delivery of high-quality services to refugees and immigrants.

Key Responsibilities:

  • Develop and maintain Quality Assurance protocols and materials.
  • Closely coordinate with headquarters on monitoring and evaluation of related policies and practices.
  • Lead the creation and standardization of programmatic policies and procedures.
  • Provide support to Program Managers in oversight of program quality at each field office.
  • Conduct independent quality assurance reviews in accordance with grant requirements.
  • Collect client feedback on a systematic basis and analyze results to support program improvements.
  • Assist with headquarters and funder monitoring preparation, including completion of pre-monitoring questionnaire and drafting of visit agendas.
  • Assist with various programmatic processes, including program reports, informational materials, and other communications and tools.
  • Conduct an ongoing evaluation of field office training needs, schedule and coordinate training as necessary, and document the provision and outcomes of training.
  • Facilitate monthly and periodic cross-field office meetings.
  • Provide support for funding proposals.
  • Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.

Requirements:

  • Undergraduate degree in social work, social sciences, non-profit management, or related field; graduate degree preferred.
  • A minimum of 3-5 years of experience in non-profit immigration or social services including in program monitoring, evaluation, and training, is highly preferred.
  • Experience working with resettlement programming and understanding of program requirements are strongly preferred.
  • Experience working with refugees, immigrants, or limited English speakers.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Possess analytical reasoning and, the ability to interpret and evaluate complex information, while identifying patterns and essential issues.
  • Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Ability to establish effective relationships with colleagues and partners.
  • Proficiency in Microsoft Office applications, database management and project tracking tools, and other computer applications.
  • Commitment to Global Refuge's core mission and values and an ability to model those values with colleagues and partners; commitment to empowering refugees and migrants.
  • Experience with and commitment to working in a very diverse workforce.
  • Ability and willingness to travel nationally up to 25% of the time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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