Senior Customer Service Representative

2 days ago


Austin, Texas, United States Wells Fargo Full time
Job Title: Senior Customer Service Representative

We are seeking a highly skilled Senior Customer Service Representative to join our team at Wells Fargo. As a key member of our Consumer Lending department, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Perform administrative tasks for Mortgage Branch Managers and loan originators
  • Oversee compliance and new hire onboarding processes
  • Provide subject matter expertise and interpretation of procedures to less experienced representatives
  • Conduct research to resolve complex customer problems and assist managers in handling escalated inquiries
  • Provide feedback and present ideas for improving processes and tools

Requirements:

  • 2+ years of Customer Service, Financial Services, or Contact Center experience
  • Strong knowledge of bank policies, procedures, and systems
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates and are committed to creating a workplace that is free from discrimination and harassment.



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