Senior Customer Service Representative
2 days ago
We are seeking a highly skilled Senior Customer Service Representative to join our team at Wells Fargo. As a key member of our Consumer Lending department, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Perform administrative tasks for Mortgage Branch Managers and loan originators
- Oversee compliance and new hire onboarding processes
- Provide subject matter expertise and interpretation of procedures to less experienced representatives
- Conduct research to resolve complex customer problems and assist managers in handling escalated inquiries
- Provide feedback and present ideas for improving processes and tools
Requirements:
- 2+ years of Customer Service, Financial Services, or Contact Center experience
- Strong knowledge of bank policies, procedures, and systems
- Excellent verbal, written, and interpersonal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates and are committed to creating a workplace that is free from discrimination and harassment.
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