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Senior Customer Service Representative

2 months ago

Austin, Texas, United States Pelican Staffing Full time
Position Overview:
As a Senior Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and operational efficiency within our organization.

Key Responsibilities:
  • Manage customer inquiries and provide solutions in a timely manner.
  • Utilize your expertise in supply chain management to assist with parts order processing and reporting.
  • Conduct data analysis to support operational decisions and enhance service delivery.
  • Oversee shipping and receiving administration to ensure smooth logistics operations.
  • Engage with customers through effective communication, both verbally and in writing.

Qualifications:
  • Fluency in English is required; proficiency in Japanese is advantageous.
  • A minimum of an Associate Degree in Business Administration or a related field is necessary.
  • 3 to 5 years of experience in customer service and supply chain management is essential.
  • Technical knowledge of semiconductor manufacturing processes is a plus.
  • Proficient in MS Office applications to facilitate daily tasks.