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Senior Customer Service Representative/Underwriting Associate

2 months ago

Austin, Texas, United States Synectics Inc Full time
Job Summary

At Synectics Inc, we are seeking a highly skilled and experienced Senior Customer Service Representative/Underwriting Associate to join our team. This role will serve as the primary contact for our insurance agency clients and handle the placement of various insurance coverages in the standard insurance marketplace.

Key Responsibilities
  • Insurance Agency:
    • Place miscellaneous ancillary lines policies, including bonds, crime, windstorm, flood, cyber coverage, and pollution liability, for pools and stand-alone accounts.
    • Review and complete applications, submitting them to appropriate markets.
    • Process policy change requests and maintain follow-ups on outstanding items needed from clients or insurance carriers.
    • Provide premium quotations to clients for new and renewal policies.
    • Create and send proposals.
    • Invoice all policies and endorsements.
    • Process company and customer inquiries and incoming correspondence.
    • Review expirations and prepare policy renewal notices.
    • Process preliminary claims notices between insurance carriers and clients.
    • Maintain all work in AMS 360.
    • File Surplus Lines taxes and Stamping Office fees and maintain the appropriate files and logs for annual tax filings.
  • Polling:
    • Serve as the primary contact for self-insured pool member clients for day-to-day customer service and basic underwriting needs.
    • Maintain current underwriting exposures in Pool underwriting system(s) for all clients.
    • Email and/or print, assemble, and mail member policies.
    • Issue verification of coverage (certificates) for all lines of coverage.
    • Coordinate and conduct contribution audits for self-insured pool clients.
    • Coordinate, collect, and process self-insured pool member renewal updates, including exposures, financial statements, warranties, MCP election forms, poor driver forms, etc.
    • Process DWC notices for self-insured pool member clients.
    • Enter property & auto schedule exposures into systems to facilitate individual pool proposals.
    • New member account set-up in underwriting and AMS systems.
    • Co-manage team email accounts.
    • Process daily and annual MVR's.
    • Reconcile and process monthly invoices and quarterly billings from vendors for MVR's.
  • Document and input all phone calls, emails, correspondence, and any other documents into AMS within 1 business day of receipt/making/sending or as otherwise agreed to in procedures.
Requirements
  • High School Education or Equivalent.
  • Some college preferred.
  • 9+ years of insurance experience preferred.
  • Experience with MS365, proficient in Word, Excel, and Outlook.
  • A commercial insurance underwriting background.
  • Prior experience in an agency environment preferred (utilization of an agency system preferred).
  • Minimum 5 years of commercial property/casualty customer service representative experience, preferably including workers' compensation, liability, and property within the standard market and public entity arena.
  • Hold a General P/C agent license or obtain within 6 months.
  • Strong customer service, organizational, and prioritization skills.
  • Ability to multi-task and change direction/focus quickly.
  • Highly organized and attentive to detail.
  • Proficient with contact management/underwriting/agency systems, preferred.
  • Ability to type a minimum of 40 words per minute and 10-key by touch.
  • Ability to work independently and within a team environment.
  • Alpha/numeric filing skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
  • Ability to lift up to 25 pounds.
  • Must have close vision (clear vision at 20 inches or less).
  • Pleasant demeanor and comfortable interacting with co-workers and clients at all levels, including senior executives and external clients.
  • Strong problem-solving skills; resolves issues in a timely manner.
  • Demonstrates dependability by consistently arriving at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  • Demonstrated self-management with a focus on meeting and/or exceeding goals through measurable results.
  • Effectively creates and follows-through with a plan or task without prompting direction from others.
  • Exhibits a willingness and ability to provide accurate, timely, and cost-effective services to external and internal customers through empathetic communication and commitment to the company mission.
  • Continuously participates in the development of an effective team environment that expands the potential and productivity of the organization.
  • Demonstrates knowledge of the techniques, processes, equipment, and skills required to do the job, which allows for effective contribution to the organization.
  • Thoughtfully reviews processes and structures for opportunities to improve service delivery.
  • Reliably completes work on time; adheres to team attendance policies.
  • Demonstrates effective self-management with a focus on achieving results through building relationships, recognizing opportunities, preventing crises, and adapting plans to meet the company's mission values and goals.
  • Employs flexibility to adjust approach/actions to meet changing needs and deal with different people. Deals effectively with competing demands and pressures.
  • Demonstrates the ability to select and implement appropriate options/actions to achieve objectives.
  • Demonstrates the ability to adhere to core values to exemplify appropriate principles and morals.
  • Effectively chooses to operate in a manner that demonstrates and reinforces the underlying philosophy of the Corporate Culture to both our internal and external clients.