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Senior Customer Service Representative
2 months ago
We are seeking a highly skilled Senior Customer Service Representative to join our Consumer Lending team in Home Lending at Wells Fargo.
Key Responsibilities- Perform administrative tasks for Mortgage Branch Managers and loan originators, ensuring seamless day-to-day operations.
- Oversee compliance, new hire onboarding, and document production using spreadsheet software, maintaining accuracy and efficiency.
- Provide subject matter expertise and guidance to less experienced Customer Service Representatives, driving productivity and performance goals.
- Conduct in-depth research to resolve complex customer issues, collaborating with managers and supervisors to address escalated inquiries or complaints.
- Offer feedback and suggestions for process improvements, focusing on customer service excellence.
- Interact with internal teams and communicate with external departments, fostering strong relationships.
- 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, and/or education.
- Strong knowledge of bank policies, procedures, and systems.
- Excellent organizational, multi-tasking, and prioritizing skills.
- Ability to work in a fast-paced environment, prioritizing customer service focus and complex transaction processing.
- Advanced Microsoft Office skills and ability to navigate multiple computer systems and applications.
At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, or any other protected characteristic.
