Restaurant Operations Manager
3 days ago
About the Role:
The Restaurant Operations Manager will oversee and manage the daily operations of the restaurant in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the restaurant. As the highest management position within the restaurant, you are accountable for the restaurant and its operations.
Key Responsibilities:
- Leadership and Management: Assist the General Manager with hiring, training, managing, supervising, directing, and developing a team of Great People ready to serve a SuperSONIC experience to every guest.
- Operational Excellence: Assist with managing a profit and loss statement to exceed expectations every week, month, and year.
- Employee Engagement: Swiftly resolving employee concerns with a thoughtful approach, celebrating team successes, and coaching for better performance.
- Communication and Feedback: Setting expectations and providing clear and continuous feedback to employees.
- Customer Experience: Creating an upbeat positive atmosphere during the shift that makes work fun and helps employees understand the big picture and their role by sharing the why behind tasks.
- Performance Evaluation: Understanding how to use metrics to evaluate restaurant performance and assist with necessary improvements.
- Compliance and Safety: Maintaining and enforcing restaurant safety and sanitation standards and relentlessly complying with all federal, state, and local laws and regulations.
Requirements:
- Experience: Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion).
- Leadership Skills: High standards for self and the team, positive attitude, especially during rushes or stressful situations, resiliency, and eagerness to learn and grow professionally and personally.
- Communication Skills: Excellent leadership and communication skills.
- Education: Associate's degree in Business or related field preferred (subject to franchise discretion).
- Availability: Willingness to work irregular hours, including nights, weekends, and holidays.
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