Lead Customer Care Representative

1 week ago

Fort Worth, Texas, United States OneMain Holdings Inc Full time

CUSTOMER CARE SPEC SR

Full Job Title: CUSTOMER CARE SPEC SR

Company: OneMain Financial

OneMain Financial stands as the largest lending-exclusive financial institution in the country, dedicated to serving millions of clients with safe, transparent, and affordable installment loans. Our clientele relies on us daily, both online and through numerous branches across the nation, to assist them in managing and enhancing their financial well-being through various solutions such as debt consolidation, medical expenses, household bills, home improvements, and vehicle purchases.

As a Customer Care Specialist, you will become part of a quality-focused team. Customer Service Representatives are expected to uphold high standards and demonstrate the ability to manage multiple tasks without sacrificing quality. The ideal candidate will address a range of telephone inquiries concerning various issues while delivering exceptional customer service consistently.

Primary Duties & Responsibilities:

Your key responsibilities will center around resolving telephone inquiries related to customer accounts. This includes, but is not limited to:

  • Handling calls from both internal and external customers
  • Maintaining customer accounts and updating information in various databases
  • Providing clear explanations of programs, benefits, and policies
  • Ensuring customer account retention
  • Tracking the reasons for each call to guarantee successful resolutions

Problem Solving/Analytical Skills:

You must be capable of resolving challenging or high-pressure situations with minimal supervision and handle multiple tasks effectively.

Communication Skills:

Strong verbal and written communication skills are essential, along with good listening abilities.

Interpersonal Skills:

Ability to interact positively with customers and colleagues daily to support the program and callers. You should be able to resolve difficult situations independently and maintain a high degree of accuracy.

Requirements:

A High School Diploma or equivalent is required, along with one year of work experience. Six months of customer service experience, preferably in a contact center, is also needed.

Benefits:

We believe in providing our team members with the right opportunities and benefits to encourage them to bring their best selves to work each day. Our comprehensive benefits package for full- and some part-time employees includes:

  • Health and wellness options for team members and their dependents
  • Up to 4% matching 401(k)
  • Tuition reimbursement
  • Continuing education opportunities
  • Bonus eligibility
  • Paid time off
  • Paid volunteer time

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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