Lead Representative for Patient Access Operations

2 weeks ago


Lockport, New York, United States PSG Full time
Position Overview

The Patient Access Lead Representative plays a crucial role in managing the workflow within the Patient Access department. This position is integral to ensuring efficient service delivery and optimal patient experiences.

Key Responsibilities
  • Oversee daily operations of the Patient Access team, ensuring smooth processing of patient inquiries and requests.
  • Facilitate effective communication between patients and healthcare providers to enhance service quality.
  • Monitor and evaluate team performance, providing guidance and support to staff members.
  • Implement best practices in customer service to maintain high standards of patient satisfaction.
Qualifications

Ideal candidates will possess strong leadership skills, a background in healthcare services, and a commitment to delivering exceptional patient care.



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