Account Relationship Manager
7 days ago
At Ent Credit Union, we're not just a financial institution – we're a community-focused organization driven by a shared purpose. As a Member Service Representative, you will contribute to our mission of improving the financial well-being of those we serve, leveraging your exceptional communication skills and dedication to delivering outstanding member experiences.
About the Role
This dynamic position requires 6+ months of customer service and cash handling experience, with a focus on developing strong relationships, promoting products and services, and ensuring seamless member transactions. You will be part of a collaborative team, working together to achieve excellence in service, quality, and productivity.
Responsibilities
- Engage with members to understand their needs, preferences, and goals, tailoring solutions to meet their unique requirements
- Effectively communicate product features, benefits, and promotions to members, driving growth and loyalty
- Work collaboratively with colleagues to resolve issues, address concerns, and provide exceptional member support
Requirements
- High school diploma or equivalent required; prior customer service and cash handling experience essential
- Excellent communication skills, math proficiency, and ability to work effectively in a fast-paced environment
- Commitment to delivering outstanding member experiences, driving growth, and promoting a culture of excellence
Compensation
The hourly range for this position is $19.91-$21.55. Final compensation will be determined by factors such as work experience, education, and internal pay equity. This role is eligible for a monthly incentive plan and bilingual stipend.
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