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Technical Support Specialist

2 months ago

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Job Overview

Essential Information about the IT Support Analyst Role:

This is a full-time, on-site position with a standard work schedule.

Position Summary:

The IT Support Analyst is responsible for delivering technical assistance in the utilization and implementation of IT systems and procedures for the staff at Ohio's Hospice. This role encompasses multi-tiered support (Tier 1 – help desk assistance via phone, email, and in-person; Tier 2 – on-site field support; and Tier 3 – support for internal systems and processes). The individual in this position will ensure that IT applications and systems operate effectively and securely. The IT Support Analyst will also provide documentation, installation, administration, maintenance, and support for Ohio's Hospice systems, guaranteeing that staff have access to accurate and reliable systems and information necessary for delivering exceptional end-of-life care.

Key Responsibilities:

  • Deliver technical support for systems and processes to meet Ohio's Hospice's standards for System Availability, ensuring stakeholders have access to reliable systems and information essential for providing high-quality end-of-life care.
  • Offer technical assistance for systems and processes to comply with Ohio's Hospice's Help Desk Support standards, ensuring stakeholders have access to dependable systems and information necessary for superior end-of-life care.
  • Engage in prioritizing system developments, acquisitions, maintenance, and operations to support the completion of the IT plan and budget.
  • Create documentation for IT systems and processes to promote effective and efficient operations.
  • Conduct daily computer tasks, including user maintenance, system backups, and IT inventory management, ensuring the protection of organizational assets.
  • Execute installations, upgrades, and repairs of hardware, software, and peripheral devices, adhering to Ohio's Hospice policies and specifications to maintain accurate and reliable systems.
  • Investigate and resolve issues by researching technical concepts, consulting with users, and performing computer diagnostics to provide technical assistance and support.
  • Ensure the ongoing operation of IT systems and processes complies with all relevant federal and state regulations, including HIPAA, accrediting agency standards, and all Ohio's Hospice policies and procedures.

Qualifications:

  • Associate's Degree in a Technology-related field or equivalent experience.
  • Experience in IT support or help desk roles.
  • Familiarity with Microsoft Operating Systems.
  • Experience with graphical user interface applications.
  • Proficient in providing telephone support.
  • Ability to manage and prioritize multiple tasks.
  • Valid Driver's License with a safe driving record.
  • State Minimum Auto Coverage.

Benefits and Perks:

  • Competitive salary.
  • Comprehensive Health, Dental, and Vision Insurance.
  • Short- and Long-Term Disability coverage.
  • Life Insurance.
  • Paid Time Off.
  • Retirement plans with matching contributions.
  • Tuition reimbursement opportunities.
  • Support for certification preparation and incentives for achieving Hospice certification.
  • Provision of scrubs.
  • Mileage reimbursement.
  • Organizational preceptor to assist with orientation and ongoing education.
  • Educational programs aimed at career advancement.
  • Opportunities for career growth.
  • And many additional benefits.

Ohio's Hospice provides opportunities for advancement and a solid foundation for growth for dedicated individuals committed to serving our mission. Our team members are passionate about delivering exceptional care and support, enabling patients and their families to celebrate life. We equip our staff with the necessary resources and support to make a meaningful difference in the lives of patients and families every day.

As part of our organization, you will have the opportunity to positively impact many lives, potentially rediscovering the deeper meaning in your work and reigniting your passion for your profession.

Ohio's Hospice is committed to complying with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. We welcome individuals from the LGBT community to be part of our organization.