Technical Support Specialist I
3 weeks ago
About the Role
As a Technical Support Specialist at LexisNexis, you will be responsible for providing technical end-user desktop computer support. This includes installation, configuration, and troubleshooting of desktop systems and network issues.
Responsibilities
- Installing, configuring, and troubleshooting desktop systems and workstations
- Resolving end-user desktop computer issues, including hardware and printer troubleshooting
- Monitoring and troubleshooting IT infrastructure for operating issues using various software and hardware monitoring tools
- Performing asset management, physical inventory, recovery, and liquidation
- Assisting with daily backup procedures and liaising with third-party vendors for problem resolution
- Rolling out new software packages, upgrades, and desktop hardware
- Participating in problem resolution for all types of IT infrastructure, including hardware, software, and customer connectivity
- Fulfilling all other assigned duties
Requirements
- Have high school-level knowledge of computer hardware and software
- Be able to obtain A or other technology certifications
- Possess basic understanding of software monitoring tools
- Demonstrate good problem-solving and organizational skills
- Have experience in hardware/software installation and troubleshooting
- Be capable of performing physical inventory and asset management
- Be willing to liaise with third-party vendors for problem resolution
- Be adaptable and willing to fulfill all other assigned duties
Benefits
- Comprehensive, multi-carrier program for medical, dental, and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
- Short-and Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption, and surrogacy benefits
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision making, achieve better outcomes, and advance the rule of law around the world.
As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
RELX is an equal opportunity employer.
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