Technical Support Specialist

10 hours ago

Dayton, Ohio, United States Dayton Children's Hospital Full time
Job Summary:

The Technical Support Specialist will provide front-line technology support for customer issues, including receiving, prioritizing, managing, and resolving reported technical issues. This role will track, document, and resolve customer issues using the Service Desk ticket tracking system, or via other methods in accordance with departmental procedures and ITIL processes.

Key Responsibilities:

Troubleshoot devices, including desktops, monitors, laptops, thin clients, printers, scanners, cell phones, desk phones, and copiers.

Provide support for hardware, software, phone, audio visual, and basic network support to internal users as well as support to remote users.

Participate in an on-call rotation and may be called upon to provide after-hours phone support.

Requirements:

High School Diploma required.

Associates Degree in a subject related to Information Technology preferred.

CompTIA A+ certification preferred.

A minimum of 1-year prior work experience (college education may be substituted if applicable).

Strong understanding of Active Directory, DHCP, TCP/IP, and DNS and how it relates to desktop support.

Ability to determine what is a client or server issue and follows proper escalation steps.

Self-motivated with the ability to work quickly and independently with minimal supervision.

Effective interpersonal and teamwork skills.

The ability to move equipment and files that weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment.

Key emphasis on customer service skills, proper phone, and email etiquette.

Strong attention to detail and willingness to ask for help when necessary.

Positive and proactive attitude.

Our Values:

At Dayton Children's Hospital, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today.

Our Values:

Safety: We make safety our first priority.

Compassion: We deliver compassionate, family-centered care to all we serve.

Ownership: We are the pediatric care experts and act knowing that every patient, visitor, and the hospital is our collective responsibility.

Collaboration: We work collaboratively to care for children, their families, and each other.

Innovation: We continuously innovate to make Dayton Children's even better today and into the future.

Equity: We strive for an environment in which all feel welcomed, valued, and fairly treated in order to reach their full potential.

Dayton Children's is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.

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