Customer Service Representative
2 weeks ago
At BankTalent HQ, we pride ourselves on being an integral part of the financial landscape, understanding the unique needs of families and businesses in our community. We are honored to be recognized as a leading workplace, offering our clients and employees a blend of extensive financial resources and personalized service. Our approach is centered around crafting tailored financial solutions for individuals and enterprises alike. We are dedicated to our mission and committed to achieving success.
We strive to create an environment where our employees can thrive and advance their careers. We seek individuals who bring diversity, talent, motivation, and innovative ideas that enhance the value we provide to our clients, colleagues, and communities. At BankTalent HQ, we prioritize listening to our employees and clients, initiating meaningful interactions, delivering solutions, and focusing on building lasting relationships rather than merely increasing transactions. Our tagline encapsulates this philosophy: Big Enough to Count / Small Enough to Care.
With benefits commencing on the first day of employment, generous bank holidays, and a commitment to career development, we aim to be the employer of choice in our sector and community. At BankTalent HQ, the opportunities are limitless - join us for a position, stay for a career.
We are currently seeking a part-time Customer Service Representative to deliver exceptional service to our clients. If you are enthusiastic about community engagement, teamwork, and assisting others in achieving their financial aspirations, we would love to connect with you.
Key Responsibilities:
- Accurately process financial transactions in accordance with established policies and procedures while maintaining a strong balancing record.
- Address client needs by offering a range of services, including account openings, issuing checks, account maintenance, activating ATM cards, processing money transfers, and receiving loan payments.
- Resolve client inquiries through direct action or by referring them to appropriate branch or bank resources.
- Identify and leverage opportunities for cross-selling banking products based on client needs.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent required, along with some experience in cashiering, customer service, or related fields.
- Basic understanding of mathematics, cashiering, balancing, debits, credits, and banking products.
- Strong balancing and customer service skills are essential.
- Ability to identify cross-selling opportunities based on client requirements.
Benefits:
- Comprehensive Medical, Dental, and Vision Insurance - START DAY ONE.
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
- Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and dependent care options.
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
- 401(k) plan with company match, Profit Sharing, and competitive compensation based on experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition Reimbursement for eligible employees.
- Employee Ambassador preferred banking products.
This position offers a competitive hourly wage based on experience and qualifications.
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