IT Support Specialist

6 days ago

Houston, Texas, United States CAMPBELL TRANSPORTATION COMPANY, Inc. Full time
Job Title: Sr. IT Support Specialist

Campbell Transportation Company, Inc. is seeking a highly skilled and experienced Sr. IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional support and maintenance of our computer systems, networks, and communication systems.

Key Responsibilities:
  • Identify, assess, and mitigate risks related to IT operations and projects.
  • Learn new technologies and adapt to changing IT environments.
  • Maintain and support LAN, WAN, Internet, intranet systems, and networks.
  • Recommend future upgrades and improvements for IT systems in the Gulf that drive IT innovation and enhance performance.
  • Setup, deploy, troubleshoot and maintain essential IT operations and equipment, including operating systems, security tools, applications, servers, email systems, laptops, desktops, printers, software, hardware and mobile devices.
  • Ensure continuous system uptime (24x7x365).
  • Manage and support Active Directory, Azure AD, Microsoft 365 applications.
  • Administer desktop computers, printers, phones, smartphones, software deployment, security updates, patches and asset management.
  • Administer endpoint security software.
  • Administer Microsoft Teams Rooms.
  • Support and manage VoIP systems.
  • Support and manage Access Control and Security systems.
  • Assist in the development and support of in-house applications.
  • Travel to facilities and vessels to provide support for IT equipment as needed.
  • Handle business-critical IT tasks and systems that support corporate operations
  • Create support and training documentation for internal systems.
  • Train employees in using software and hardware.
  • Support the Senior Manager with daily, weekly, and monthly tasks or projects.
Requirements:
  • 5 years' experience in an IT support role.
  • 2 years' experience in a tier 2 or higher support role.
  • Associate's degree in computer science or related field.
  • Strong problem-solving skills related to IT systems and individual issues.
  • Deep knowledge of current windows operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Must have experience in Microsoft 365 Administration, VMware, DNS, DHCP, Active Directory, Azure AD, SharePoint.
  • Familiar with Microsoft SQL 2016 or later and query writing.
  • Experience with Mobile Device Management systems supporting an Apple device infrastructure.
  • Experience with Voice-over-IP (VOIP) systems.
  • Strong understanding of setting up and troubleshooting Video/Audio conference systems.
  • Willingness to support after-hours and weekends (24/7/365).
  • Availability for on-call rotation, subject to departmental needs.
  • Ability to travel both locally and out of state, including air travel when necessary to support facilities and vessels.
  • Ability to obtain a Transportation Worker Identification Credential (TWIC)
  • Exceptional written and oral communication skills.
  • Ability to interact effectively with individuals and groups of varying skill and functional levels.
  • Ability to maintain confidentiality of company information.
Preferred Qualifications:
  • IT Certifications are a plus.
  • Leadership Skills.
  • Certifications in the Microsoft 365 Administrative Suite.
  • Project management experience.

Campbell Transportation Company, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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