IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Harvest Midstream Company. As an IT Support Specialist, you will play a critical role in providing technical support to assist the Information Technology Department in delivering various IT services for all company employees.
Key Responsibilities:
- Technical Support: Provide technical assistance to employees, troubleshoot and resolve technical issues, and maintain a high level of customer satisfaction.
- Hardware and Software Support: Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other computer and telecommunications equipment.
- Software Management: Install and support PC, laptop, tablet, and mobile hardware and software, as instructed.
- Inventory Management: Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
- Project Support: Participate in hardware and software reviews and recommend purchases, and perform other IT projects as assigned.
- Confidentiality and Security: Maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.
- Professional Development: Maintain technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
- Team Collaboration: Contribute to team effort by accomplishing related results, as needed.
- Company Values: Adhere to the company's values - integrity, ownership, urgency, alignment, and innovation.
Requirements:
- Communication Skills: Excellent written and verbal communication skills.
- Organizational Skills: Outstanding organizational skills.
- Software Proficiency: Proficiency in the use and application of Microsoft Office Excel, Word, Outlook, and PowerPoint.
- Education: Required: Sophomore or Junior pursuing a Bachelor's Degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.
Certifications, Licenses, Registrations:
- None
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