Patient Services Representative

5 days ago


Fairfield, California, United States Tekwissen Full time
Job Title: Patient Services Representative

At Tekwissen Group, we are seeking a highly skilled Patient Services Representative to join our team. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth delivery of patient services.

Key Responsibilities:
  • Registration and Charge Entry: Gather, update, and verify comprehensive registration and insurance/payer information, ensuring accurate entry into our practice management system.
  • Insurance Verification: Verify and document eligibility for all payers, review benefit plans with patients, and determine specific allowances and/or restrictions based on services requested.
  • Customer Service: Provide exceptional customer service, answering inquiries related to claims, eligibility, and referrals, and ensuring the accuracy of demographic and insurance information.
  • Team Collaboration: Act as a resource to new and existing staff, participating in committees, inservices, and QI activities, and maintaining professional standards.
Requirements:
  • Education: High school graduate or equivalent preferred, with some college business or computer coursework essential.
  • Licensure/Certification: AHA BLS certification required within 60 days of hire, with coursework in medical terminology preferred.
  • Experience: 1-2 years working in a healthcare environment required, with 6 months of direct client call center training/experience substitutable for healthcare experience.
  • Skills: Strong organizational and written and spoken communication skills, with demonstrated mastery of practice management systems and CPT, ICD9 coding experience beneficial.
What We Offer:
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to helping our employees grow and develop in their careers.
  • Dynamic Work Environment: We offer a dynamic and supportive work environment.


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