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Patient Services Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Tekwissen Group. As a Patient Services Representative, you will play a critical role in providing exceptional patient care and support to our clients.
Key Responsibilities- Registration and Charge Entry: Gather, update, and verify comprehensive registration and insurance/payer information, ensuring accurate entry into our practice management system.
- Insurance Verification: Verify and document eligibility for all payers, review benefit plans with patients, and determine specific allowances and/or restrictions based on services requested.
- Customer Service: Provide information to patients regarding the selection process for a primary care physician, assist with determining insurance eligibility, co-payments, share of costs, and other financial responsibilities for services rendered.
- Communication: Research and answer inquiries related to claims, eligibility, and referrals, ensuring accurate demographic and insurance information in accordance with our policies, procedures, and service expectations.
- Team Collaboration: Act as a resource to new and existing staff in personal areas of subject matter expertise, participate in committees, inservices, and QI activities, and maintain professional standards.
- Education: High School Graduate or equivalent preferred, with some college business or computer coursework essential.
- Licensure/Certification: AHA BLS certification required within 60 days of hire, with coursework in medical terminology preferred.
- Experience: 1-2 years working in a healthcare environment required, with 6 months of direct Client Call Center training/experience substitutable for healthcare experience.
- Skills: Strong organizational and written and spoken communication skills, with demonstrated mastery of practice management systems and CPT, ICD9 coding experience beneficial.
We are an equal opportunity employer supporting workforce diversity. Our team is dedicated to providing exceptional patient care and support to our clients. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
