Sales Support Professional
7 days ago
We are seeking a highly motivated and organized Customer Service Representative II to join our team at the McLane Company. In this role, you will be responsible for handling non-routine customer inquiries and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions.
Key Responsibilities
Some of the key responsibilities of this role include:
- Monitoring customer reporting and communicating critical issues.
- Researching and responding to customer inquiries.
- Maintaining customer files to ensure up-to-date information.
- Managing customer requests for assistance, information, and issue resolution.
- Providing accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
- Maintaining regular communication with decision-makers within customer organizations.
- Training customers on various business applications to maximize company value to the organization.
- Analyzing and responding to various customer requests involving store level and group level information.
What We Offer
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance. You will also have access to paid holidays, vacation time, educational assistance program, and more. Our team is committed to earning, learning, and living a great life, and we believe that our employees are the key to our success.
Requirements
To be successful in this role, you must have:
- A High School Diploma or GED.
- 2 or more years of customer service experience.
- The ability to type 45 wpm and perform 10-key by touch.
- Strong verbal and written communication skills, and organization and planning skills.
- Knowledge and experience with all Microsoft Office applications.
- The ability to prioritize pending tasks in a logical manner.
- The ability to learn quickly, retain information, and meet deadlines.
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