Sales Support Professional

7 days ago


Oklahoma City, Oklahoma, United States McLane Company Full time
About the Role

We are seeking a highly motivated and organized Customer Service Representative II to join our team at the McLane Company. In this role, you will be responsible for handling non-routine customer inquiries and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions.

Key Responsibilities

Some of the key responsibilities of this role include:
  • Monitoring customer reporting and communicating critical issues.
  • Researching and responding to customer inquiries.
  • Maintaining customer files to ensure up-to-date information.
  • Managing customer requests for assistance, information, and issue resolution.
  • Providing accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintaining regular communication with decision-makers within customer organizations.
  • Training customers on various business applications to maximize company value to the organization.
  • Analyzing and responding to various customer requests involving store level and group level information.

What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance. You will also have access to paid holidays, vacation time, educational assistance program, and more. Our team is committed to earning, learning, and living a great life, and we believe that our employees are the key to our success.

Requirements

To be successful in this role, you must have:
  • A High School Diploma or GED.
  • 2 or more years of customer service experience.
  • The ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with all Microsoft Office applications.
  • The ability to prioritize pending tasks in a logical manner.
  • The ability to learn quickly, retain information, and meet deadlines.


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