Enrollment Counselor
4 days ago
Job Summary:
The Enrollment Counselor is a key member of the Villanova University team, responsible for building and maintaining relationships with prospective students and guiding them through the enrollment process. This role requires exceptional customer service skills, a strong understanding of academic programs, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Recruit and enroll students in non-credit programs through proactive outreach and communication
- Utilize Slate CRM and other technology applications to manage the enrollment process
- Provide exceptional customer service to prospective students, answering questions and addressing concerns
- Collaborate with faculty program coordinators and other university offices to stay up-to-date on program changes and updates
- Develop and implement strategies to improve conversion rates throughout the enrollment funnel
Requirements:
- Bachelor's degree required; Master's degree preferred
- At least 2 years of relevant work experience in recruitment or sales
- Exceptional customer service skills and ability to build relationships with professionals
- Strong communication and organizational skills, with the ability to work in a fast-paced environment
Preferred Qualifications:
- Master's degree
- 4+ years of relevant work experience
Physical Requirements and/or Unusual Work Hours:
- Ability to work outside regular working hours on select days
- Alternating schedules will be shared among other Enrollment Counselors to accommodate inquiries received in the evening
Special Message to Applicants:
Villanova University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand and respect the University's mission and values.
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