Salesforce Technical Lead

4 days ago

San Francisco, California, United States The RealReal Full time
About the Role

The RealReal is looking for an experienced Salesforce Technical Lead to build and deliver product knowledge and technical-based skill content to our Sales Operations Team. The ideal candidate will have a strong experience in building and demonstrating Salesforce applications, creating unique solutions, and collaborating cross-functionally with various stakeholders.

Key Responsibilities
  • Perform hands-on configuration and coding of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, reports, and dashboards, and customized applications to support internal and customer-facing Salesforce environments.
  • Work with stakeholders and product management and tech leads to understand needs and identify solutions.
  • Design, build, test, debug, and maintain enterprise-scale software applications.
  • Effectively leverage Salesforce configuration to meet stakeholder requirements.
  • Leverage Salesforce Mobile SDK, Lightning Web Components (LWC), and custom APIs to build mobile-friendly UIs.
  • Design, develop, and implement mobile UI components for Salesforce applications, ensuring responsiveness and usability.
  • Work with team members to develop specifications and technical designs for complex projects using a combination of out-of-the-box features and custom configuration.
  • Work in an agile and dynamic environment to facilitate timely responses to changing project requirements and customer objectives.
  • Provide technical and functional support to users of Salesforce and integrated third-party applications.
  • Develop reports, dashboards, and processes to continuously monitor and identify insights.
  • Proactively optimize the Salesforce platform to achieve project goals.

Requirements
  • Bachelor's degree or equivalent; 5+ years Salesforce.com administration and coding experience & proven knowledge of Salesforce CRM and Force.com platforms.
  • Strong understanding of Sales Cloud/Service Cloud.
  • Design and build complex technical Cloud CRM solutions.
  • Proven experience in Salesforce development, with a focus on mobile UI and UX.
  • Proficiency in HTML, CSS, JavaScript, and Salesforce Mobile SDK.
  • Strong understanding of Apex, Visualforce, Aura, Lightning Components, and front-end web technologies including JavaScript.
  • Declarative administration including: lightning flow, lightning apps, lightning page layouts, profiles, permission sets, flows, and its sub-types.
  • Develop and maintain data models and data integration strategies to ensure consistent and accurate data collection and reporting across Salesforce and related systems.
  • Collaborate with other teams and stakeholders to ensure that Salesforce solutions are aligned with overall enterprise architecture and business needs.
  • Coordinate with technical and non-technical support groups to ensure seamless solution delivery.
  • Experience with optimizing Salesforce performance such as cache, events, etc.
  • Certifications: Salesforce Platform Developer (I or II) or Platform App Builder. Administrator is a plus.
  • Exposure to Salesforce DX and experience designing test cases, acceptance criteria, and documentation.
  • Experience with Salesforce admin tools, such as data loading tools, automation tools, and debug tools (including data loader, data import wizard, automation tools, and other data tools).
  • Experienced in developing and implementing custom system integrations between Salesforce and other systems using technologies such as REST, SOAP, and middleware platforms.
  • Experienced in troubleshooting custom integrations.
  • Experience using modern tools (Jira, Zendesk, G-Suite, Slack, Dropbox, etc).
  • Develop and maintain technical documentation for design, including integration diagrams and data models.
  • Contribute to strategic plans and reviews to achieve operational objectives.
  • Develop an in-depth understanding of client businesses to position as a strategic tech partner and advisor.

Preferred Requirements
  • Experience working in a customized Salesforce environment with at least 500+ users.
  • Experience with LeanData, SUMO, Zoom, Salesforce Marketing Cloud, Experience Cloud, Sites, Interaction Studio, Google BigQ, Looker, Zapier, and Pardot.
  • Experience with mobile-specific UI/UX design and familiarity with cross-platform mobile frameworks.
  • Retail sector & e-commerce experience.
  • AI, Einstein.

Compensation, Benefits, + Perks

The expected salary range for this role is $145,687.01-$176,848.00. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on the role, employees may also be eligible for a bonus program, incentive pay, and benefits.

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