Workplace Behavioral Health Program Manager

7 days ago


Denver, Colorado, United States International SOS Government Medical Services Full time
Job Description

International SOS Government Medical Services is a leading provider of medical and security risk management solutions to organizations with international operations. We are seeking a highly skilled and experienced EAP Operations Manager to oversee and manage the operations of the Employee Assistance Program (EAP) within our organization.

Key Responsibilities:
  • Customer Consultation: Collaborate with the Business Development Division to review quarterly reports with customers, assess target utilization rates, and identify outreach opportunities.
  • Complaint Resolution: Address complaints and concerns from EAP customers, including cases handled inappropriately, training sessions that did not meet expectations, or difficulties in accessing services.
  • Crisis Response Coordination: Collaborate with the EAP call center to coordinate responses to requests for critical incident services, ensuring appropriate collaboration with EAP vendors and emergency workers.
  • Program Planning and Development: Participate in EAP management planning, development, and implementation of strategic program management goals, including establishing action assignments and tracking progress.
  • Customer Onboarding: Assist new customers with program operation details, employee orientations, supervisor training, and policy development.
  • Program Integrity and Quality Assurance: Serve as an EAP specialist, ensuring the integrity of the EAP program through consistent and quality application of program policies and practices.
  • Guideline Interpretation: Interpret professional, legal, and organizational policies to provide solutions to occupational health issues and concerns.

Requirements:

  • Comprehensive knowledge of the organization, including its mission, structure, operations, services, goals/objectives, policies, and procedures.
  • In-depth understanding of workplace behavioral health/EAP principles, theories, concepts, procedures, and professional practice guidelines.
  • Strong analytical and evaluation skills, with the ability to apply complex organizational principles across diverse geographic and organizational lines.
  • Proven ability to develop and maintain effective working relationships with professional and support personnel, professional organizations, and educational institutions.
  • Exceptional communication skills, both oral and written, with the ability to present successful orientations and trainings, as well as recommendations to various audiences.


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