Customer Service Liaison

3 days ago


Lockport, New York, United States State Farm Insurance CO Full time
Customer Relations Representative

At State Farm Insurance CO, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist Customers with Insurance Needs: Provide personalized support to customers, answering their questions and resolving their issues in a timely and professional manner.
  • Process Policy Changes and Claims: Accurately and efficiently process policy changes, claims, and payments, ensuring seamless customer experiences.
  • Maintain Customer Records: Update customer records and maintain accurate information to ensure effective communication and service delivery.
  • Collaborate with Team Members: Work closely with team members to ensure a positive and collaborative work environment, promoting a culture of excellence and customer satisfaction.
  • Stay Up-to-Date on Industry Trends: Stay informed about insurance policies, regulations, and industry trends to provide accurate information and advice to customers.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and support. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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