Customer Service Liaison

3 weeks ago


Lockport, New York, United States Della Infotech Full time
Job Summary

As a Customer Service Representative at Della Infotech, you will play a vital role in ensuring seamless communication between our company and its customers. Your primary responsibility will be to manage large volumes of orders through inbound and outbound calls, as well as in-person interactions in a center location. This will involve adhering to established communication scripts, handling diverse topics, and serving as a liaison between our organization and its customers.

Key Responsibilities

• Effectively handle patient, referral source, and administrative department inquiries

• Collaborate with insurance companies and process prior authorization requests

• Accurately enter patient information into our customer information system

• Foster customer satisfaction by addressing issues and concerns related to their health

• Exercise decision-making authority off-hours or without supervision to ensure uninterrupted product supply to customers

• Develop knowledge of customer needs and trends to enhance customer satisfaction and loyalty

• Stay informed about multiple insurance qualifications to ensure clean order intake

Requirements

A High School Diploma or GED is required, with some college education preferred.

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