Customer Service Representative

3 days ago


Lockport, New York, United States Sun Technologies Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and in-person
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers, colleagues, and management
  • Enter patient information into a customer information system
  • Ensure customer satisfaction and assist with issues/concerns related to their health
  • Develop knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Become educated in qualifications of multiple insurances to ensure clean order intake

Requirements:

  • High School Diploma or GED, some college preferred
  • Minimum 1 year of Customer Service experience
  • Ability to convey a positive and professional image to customers and employees
  • Maintain composure in high-pressure situations
  • Capable of following an issue through to its conclusion

What We Offer:

At Sun Technologies, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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