Service Advisor

6 days ago


Westlake, Ohio, United States AutoNation Full time
Service Advisor Job Description

At AutoNation, we're committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.

Key Responsibilities:
  • Set, confirm, and prepare for appointments with customers to ensure a great service experience.
  • Meet or exceed targeted sales goals and customer satisfaction index.
  • Greet customers in a friendly manner and determine vehicle needs based on customer information and vehicle inspections.
  • Use a consultative selling process to assist customers in planning for ongoing maintenance.
  • Produce repair orders with full transparency and communicate with technicians and parts associates.
  • Follow up with customers on the status of their vehicle and ensure satisfaction.
  • Gain superior product knowledge to effectively help customers.
  • Provide an exceptional customer experience to drive loyalty.
Requirements:
  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Prior sales experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology.
  • Valid in-state driver's license and an acceptable, safe driving record.
Why AutoNation?
  • We have a strong moral compass and treat all associates with respect.

AutoNation offers competitive compensation, 401k matching, and a healthy work-life balance with insurance plans and maternity benefits. We also have exclusive RX Pet program discounts and associate purchase and discount programs for new and pre-owned vehicles, services, and parts.



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