Service Advisor

17 hours ago

Westlake, Ohio, United States AutoNation Full time
About the Role

As a Service Advisor at AutoNation, you will be part of a dynamic team that services over 20,000 vehicles daily, building customer loyalty that spans generations. With your exceptional communication skills and automotive knowledge, you will utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Key Responsibilities
  • Set, confirm, and prepare for appointments with customers to ensure a great service experience
  • Meet or exceed targeted sales goals and customer satisfaction index
  • Greet customers in a friendly manner and determine vehicle needs through inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing maintenance
  • Produce repair orders with transparency and communicate with technicians and parts associates
  • Follow up with customers on the status of their vehicle and ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty
Requirements
  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver's license and an acceptable, safe driving record
Why AutoNation?
  • We value a strong moral compass and treat all associates with respect
Exciting Benefits and Perks
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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