Automotive Service Advisor

10 hours ago


Westlake, Ohio, United States Serpentini Chevrolet of Westlake Full time
Job Overview

Serpentini Chevrolet of Westlake is seeking a skilled Service Advisor to provide exceptional customer service and address clients' automotive maintenance and repair needs.

Key Responsibilities:

  • Provide friendly and professional customer service, establishing a positive rapport with clients
  • Effectively communicate with customers to understand their automotive concerns and requirements
  • Accurately document customer vehicle information, service requests, and concerns
  • Consult with technicians to determine appropriate maintenance and repair services
  • Provide customers with detailed explanations of recommended services and associated costs
  • Coordinate and schedule service appointments to ensure efficient workflow
  • Manage and prioritize work orders, ensuring timely completion and customer satisfaction
  • Monitor the progress of repairs, communicate updates to customers, and address any questions or concerns
  • Ensure accurate billing and payment collection for services rendered

Requirements:

  • Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly preferred
  • Strong customer service skills with a friendly and professional demeanor
  • Excellent communication and interpersonal skills
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment
  • Automotive knowledge and familiarity with maintenance and repair processes
  • Proficiency in computer systems and software applications related to service operations
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively within a team environment
  • Valid driver's license and clean driving record

Benefits:

  • Competitive compensation package with bonus potential
  • Health, dental, and vision insurance coverage
  • Retirement savings plan
  • Paid time off and holiday pay
  • Ongoing training and career development opportunities
  • Employee discounts on vehicle purchases, parts, and service

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