Automotive Service Advisor
10 hours ago
Serpentini Chevrolet of Westlake is seeking a skilled Service Advisor to provide exceptional customer service and address clients' automotive maintenance and repair needs.
Key Responsibilities:
- Provide friendly and professional customer service, establishing a positive rapport with clients
- Effectively communicate with customers to understand their automotive concerns and requirements
- Accurately document customer vehicle information, service requests, and concerns
- Consult with technicians to determine appropriate maintenance and repair services
- Provide customers with detailed explanations of recommended services and associated costs
- Coordinate and schedule service appointments to ensure efficient workflow
- Manage and prioritize work orders, ensuring timely completion and customer satisfaction
- Monitor the progress of repairs, communicate updates to customers, and address any questions or concerns
- Ensure accurate billing and payment collection for services rendered
Requirements:
- Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication and interpersonal skills
- Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment
- Automotive knowledge and familiarity with maintenance and repair processes
- Proficiency in computer systems and software applications related to service operations
- Strong attention to detail and organizational skills
- Ability to work collaboratively within a team environment
- Valid driver's license and clean driving record
Benefits:
- Competitive compensation package with bonus potential
- Health, dental, and vision insurance coverage
- Retirement savings plan
- Paid time off and holiday pay
- Ongoing training and career development opportunities
- Employee discounts on vehicle purchases, parts, and service
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