NQ Service Delivery Manager

1 week ago


Westlake, Ohio, United States Fidelity TalentSource LLC Full time

Job Title: NQ Service Delivery Manager

About the Role:

The NQ Service Delivery Manager is a key member of our Workplace Investing Defined Contributions Client Services organization. As a subject matter expert, you will operate as the go-to person for Nonqualified plan set-up, consultation on best practices, and preferred solutions. Your primary responsibility will be to interact directly with plan sponsors, growing your network by working with business partners from various internal groups.

Key Responsibilities:

  • Provide operational subject matter expertise to plan sponsors and internal partners.
  • Manage annual enrollment events to deliver positive outcomes.
  • Improve the plan sponsor and participant experience through effective solution implementation.

Requirements:

  • 3+ years of related experience working with retirement plans and interacting with plan sponsors.
  • Bachelor's Degree or equivalent work experience.
  • Experience with Nonqualified Plans preferred.

What We Offer:

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We offer a range of opportunities for learning and growth, a hybrid working model, and a commitment to diversity and inclusion. If you're passionate about delivering exceptional service and have a strong understanding of Nonqualified plans, we encourage you to apply.

About Fidelity:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions.



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