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Service Advisor

2 months ago

Westlake, Ohio, United States Serpentini Chevrolet of Westlake Full time
Job Overview

At Serpentini Chevrolet of Westlake, we are seeking a skilled Service Advisor to provide exceptional customer service and support our team in delivering outstanding vehicle maintenance and repair services.

Key Responsibilities:

  • Provide professional and courteous service to customers, addressing their automotive needs and concerns
  • Document and manage customer vehicle information and service requests accurately and efficiently
  • Collaborate with technicians to ensure timely and effective maintenance services
  • Communicate detailed explanations of recommended services to customers, ensuring transparency and trust
  • Schedule service appointments and manage work orders to optimize department productivity
  • Ensure accurate billing and maintain a clean and organized service department

Requirements:

  • Previous experience in a customer-facing role, preferably in the automotive industry
  • Strong customer service skills, with the ability to build rapport and trust with customers
  • Effective communication and interpersonal skills, with the ability to work collaboratively with technicians and other team members
  • Ability to manage tasks in a fast-paced environment, with strong attention to detail and organizational skills
  • Automotive knowledge and familiarity with maintenance processes, with proficiency in computer systems related to service operations

Benefits:

  • Competitive compensation package with bonus potential
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holiday pay
  • Training and career development opportunities
  • Employee discounts on vehicle purchases

Equal Opportunity Employer: Serpentini Chevrolet of Westlake is an equal opportunity employer committed to diversity and inclusion. All qualified individuals are welcome to apply.