Digital Banking Specialist
3 days ago
We are seeking a highly skilled Digital Banking Specialist to join our team at National Cooperative Business Association. As a key member of our operations team, you will be responsible for ensuring the smooth setup and training of our digital banking clients.
Key Responsibilities- Client Onboarding: Act as the primary liaison post-sale to guarantee proper setup and training of all new and existing digital banking clients.
- Product Maintenance: Complete setup and ongoing maintenance of all digital banking products and services.
- Troubleshooting: Research and troubleshoot customer issues in a timely and efficient manner.
- Customer Training: Provide comprehensive training to customers on our digital banking products and services.
- Team Support: Assist team operations in projects and assignments, ensuring seamless collaboration and communication.
- Experience: 3+ years of experience in financial services, preferably in digital banking.
- Digital Banking Products/Services: Proven experience in digital banking products and services.
- Customer Service: Excellent customer service skills, with a strong focus on delivering exceptional customer experiences.
- Payments Industry Knowledge: Strong knowledge of the payments industry, including deposit account servicing.
- Technical Skills: Proficiency in Microsoft Office suite and ability to multitask in a fast-paced environment.
- Soft Skills: Well-organized, strong communication skills, both written and verbal, and a customer-centric approach.
National Cooperative Business Association is an Equal Employment Opportunity Employer (EOE/AA) and is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer and welcome applications from qualified candidates from diverse backgrounds.
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Hillsboro, United States National Cooperative Business Association Full timeDigital Banking SpecialistAct as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients. 100% Complete setup and on-going maintenance of all digital banking products and services Research and troubleshoot customer issues Customer training Support and assist team operations in projects and assignments ...
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