Senior Program Manager

7 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and experienced Senior Program Manager to lead our Large Services engagements. As a key member of our team, you will be responsible for managing multiple related projects, ensuring alignment with strategic objectives, and driving customer delight.

Key Responsibilities

  • Program Management
    • Define and monitor program governance to ensure effective project delivery.
    • Manage all aspects of multiple related projects to ensure overall program alignment and strategic objectives.
    • Identify and mitigate engagement-level risks, issues, and develop action plans with the team.
    • Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
    • Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature capabilities for the organization.
    • Collaborate with Dev managers and Architects to drive engagement towards customer delight.
  • Team Management
    • Coach and train project teams on software development processes and best practices.
    • Keep the team motivated and drive them towards customer delight.
    • Understand cultural nuances and drive cross-cultural teams.
  • Customer Management
    • Provide inputs to strategic plans and work as an extended arm for customers' senior stakeholders.
    • Make decisions and communicate trade-offs and risks; drive key decisions across projects.
  • Financials and Business Acumen
    • Contribute to P&L-related activities.
    • Identify and drive actions for engagement profitability improvement.
    • Drive presales activities for business expansion.
  • Requirements
    • 15-18 years of software development experience in the BFSI domain.
    • 7-9 years of program management experience.
    • Experience in managing teams in offshore/onsite models.
    • Strong communication and problem-solving skills.
    • Strong client management and interaction experience.
    • Proficient with MS Project or similar software and MS Office applications.
    • Experience in leading cross-functional project teams with 30-40 members.
    • Strong persuasion and negotiation skills, including conflict resolution skills.
    • Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
    • Self-motivated with the ability to drive multiple projects.
  • Future Role Progression Potential
    • Nucleus believes in grooming and promoting internal talent, based on individual career aspirations and capability. This role leads to a path of Program Director, Regional Head - Services, and beyond, in the future upon establishment of credentials by the individual.


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