Insurance Customer Service Representative

1 month ago


West Columbia, South Carolina, United States State Farm Insurance Full time
Job Title: Account Associate

At State Farm Insurance, we're seeking a highly skilled and customer-focused individual to join our team as an Account Associate. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Customer Service: Provide accurate and timely information to customers regarding their insurance policies and claims.
  • Policy Changes: Process policy changes and updates in our system, ensuring seamless and efficient service to our customers.
  • Communication: Handle incoming calls and emails from customers, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Team Collaboration: Work closely with team members to resolve customer issues and ensure customer satisfaction.
  • Record Keeping: Maintain accurate and up-to-date customer records, ensuring all information is current and accessible.
  • Professional Development: Stay up-to-date with insurance products and industry trends, continuously improving your knowledge and skills to provide exceptional customer service.

Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, be highly organized and detail-oriented, and have a strong ability to work in a fast-paced environment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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