Customer Service Representative

4 days ago


West Columbia, South Carolina, United States CAPITOL BRIDGE, LLC Full time

Customer Service Representative

CAPITOL BRIDGE, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for conducting outbound calls to applicants, gathering relevant information, and providing guidance and support throughout the application process.

Key Responsibilities

  • Conduct outbound calls to applicants to complete necessary documentation and gather relevant information.
  • Respond to incoming calls from applicants and providers.
  • Record all pertinent details during calls or communicate via letter to applicants regarding the required information and documentation for packet completion.
  • Assess applicant eligibility during initial outreach conversations.
  • Provide clear guidance to applicants on how to obtain specific records necessary for their packets.
  • Review submitted packets to ensure the inclusion of all required documentation and information.
  • Offer assistance to applicants in collecting necessary documentation, including facilitating three-way calls with their providers or medical records offices.
  • Utilize the language line to assist applicants facing language barriers.
  • Track document requests and verify receipt with provider offices and medical record facilities within the system.
  • Follow up with applicants and/or providers, as needed, to request any missing information or records.

Requirements

  • High school diploma or G.E.D. is required.
  • A minimum of one year of experience in a customer service role with measurable performance metrics.
  • Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems.
  • Highly organized with strong prioritization skills.
  • Proficient in both spoken and written English.
  • United States citizenship is required.
  • Experience in a call center environment is a plus.
  • Previous experience in a healthcare setting is advantageous.

Equal Opportunity Employer

CAPITOL BRIDGE, LLC is an Equal Opportunity Employer. All employment decisions at CAPITOL BRIDGE, LLC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity, and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, or genetic information, family, or parental status, or any other status protected by the laws or regulations in the locations where we operate.



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