Customer Service Representative
3 days ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities
- Provide top-notch customer service through proactive sales approaches, ensuring a high level of customer satisfaction and loyalty.
- Maintain in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures.
- Develop trusting relationships with customers by presenting a professional, confident, and enthusiastic image.
- Manage customer accounts effectively, ensuring accurate and timely setup and maintenance of account information and data.
- Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
- Assist with route forecasting and maintenance, as well as scheduling daily service work, installation, and repairs.
Requirements
- Minimum 3 years of experience in a customer service role.
- High School diploma or GED preferred.
- Strong computer skills, including Microsoft Office, data entry, and report analysis.
- Ability to multitask and prioritize assignments in a team environment.
About Suburban Propane
Suburban Propane is a leading marketer and distributor of propane and other energy products, serving over 1 million customers across the country. We are committed to delivering exceptional customer service and supporting the growth of the propane industry.
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