Senior IT Response Team Manager
1 week ago
About the Role:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
As a Senior IT Response Team Manager, you will direct, manage, plan, and administer the day-to-day operations of the IT Response Team (ITRT) in the US. You will provide leadership and guidance to team members by conveying business strategies, while striving for measurable results.
Key Responsibilities:
- Directs, manages, plans, and administers the day-to-day operations of the ITRT in the US.
- Provides leadership and guidance to team members by conveying business strategies, while striving for measurable results.
- May lead or participate on cross-divisional enterprise-wide evaluation of new technology solutions/strategies that pertain to future-state support.
- Acts as an escalation point for technical and non-technical issues, including client issue escalation.
- Monitors metrics to ensure SLAs are being met and takes corrective actions when these are not being met.
Requirements:
- Bachelor's degree in Information Technology or similar area; or equivalent work experience.
- 3 years technical, 2 years people management.
About Abbott:
Abbott is an Equal Opportunity Employer, committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email.
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