IT Response Team Lead
5 days ago
About the Role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
As a key member of our team, you will be responsible for directing, managing, planning and administering the day-to-day operations of the IT Response Team (ITRT) in the US. This includes providing leadership and guidance to team members, conveying business strategies and striving for measurable results.
Key Responsibilities
- Directs, manages, plans and administers the day-to-day operations of the ITRT in the US.
- Provides leadership and guidance to team members, conveying business strategies and striving for measurable results.
- May lead or participate on cross-divisional enterprise-wide evaluation of new technology solutions/strategies that pertain to future-state support.
- Acts as an escalation point for technical and non-technical issues, including client issue escalation.
- Monitors metrics to ensure SLAs are being met and takes corrective actions when these are not being met.
- Manages the day-to-day relationships with client groups.
- Manages Major Incidents (MIs) as needed.
Requirements
Bachelor's degree in Information Technology or similar area; or equivalent work experience. 3 years technical, 2 years people management.
About Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. We provide a range of benefits, including career development, free medical coverage, an excellent retirement savings plan, tuition reimbursement, and more.
Why Join Us
Abbott is an Equal Opportunity Employer, committed to employee diversity. We welcome and encourage diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email.
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