Senior Product Manager, Customer Engagement

2 months ago

Maple Grove, Minnesota, United States Boston Scientific Full time

About the Role:

The Senior Product Manager, Customer Engagement will play a pivotal role in driving the Coronary Therapies franchise forward by developing and executing a comprehensive customer engagement strategy. This individual will partner with cross-functional teams to create meaningful interactions with targeted healthcare providers and key opinion leaders, ultimately informing business strategy and decision-making.

Your Responsibilities:

  • Develop and own a customer engagement strategy that aligns with the CT franchise goals, activating a cadence of engagements between targeted healthcare providers, key opinion leaders, and our differentiated technology.
  • Utilize relationship management and project management skills to drive a complex, high-impact plan to successful completion.
  • Advise and communicate regularly with key stakeholders, including senior and executive company leadership, to inform the business of key activities, learnings, and VOC.
  • Foster collaborative relationships with customers to increase organizational understanding and presence.
  • Serve as a functional expert to external and internal customers, providing guidance, insight, and answers to questions.
  • Maintain a frequent and robust dialogue with colleagues across the organization to foster knowledge transfer and shared learning.
  • Facilitate annual needs assessments and appropriate documentation for compliance process and requirements.

Required Qualifications:

  • Bachelor's degree
  • Minimum of 5 years of experience in the medical device industry
  • Experience developing and maintaining relationships with interventional cardiologists
  • Excellent organizational and project management skills
  • Strategic thinking with an appetite for innovation and continuous learning
  • High level of business acumen, strategy creation, and executional excellence
  • Ability to travel – up to 25%

Preferred Qualifications:

  • Background in PCI procedures
  • Excellent collaboration and communication skills with senior leadership, team members, and cross-functional teams and leadership
  • 5+ years of marketing experience within the medical device industry

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