Senior Product Manager, Customer Engagement
1 month ago
About the Role:
The Senior Product Manager, Customer Engagement will play a pivotal role in driving the Coronary Therapies franchise forward by developing and executing a comprehensive customer engagement strategy. This individual will partner with cross-functional teams to create meaningful interactions with targeted healthcare providers and key opinion leaders, ultimately informing business strategy and decision-making.
Your Responsibilities:
- Develop and own a customer engagement strategy that aligns with the CT franchise goals, activating a cadence of engagements between targeted healthcare providers, key opinion leaders, and our differentiated technology.
- Utilize relationship management and project management skills to drive a complex, high-impact plan to successful completion.
- Advise and communicate regularly with key stakeholders, including senior and executive company leadership, to inform the business of key activities, learnings, and VOC.
- Foster collaborative relationships with customers to increase organizational understanding and presence.
- Serve as a functional expert to external and internal customers, providing guidance, insight, and answers to questions.
- Maintain a frequent and robust dialogue with colleagues across the organization to foster knowledge transfer and shared learning.
- Facilitate annual needs assessments and appropriate documentation for compliance process and requirements.
Required Qualifications:
- Bachelor's degree
- Minimum of 5 years of experience in the medical device industry
- Experience developing and maintaining relationships with interventional cardiologists
- Excellent organizational and project management skills
- Strategic thinking with an appetite for innovation and continuous learning
- High level of business acumen, strategy creation, and executional excellence
- Ability to travel – up to 25%
Preferred Qualifications:
- Background in PCI procedures
- Excellent collaboration and communication skills with senior leadership, team members, and cross-functional teams and leadership
- 5+ years of marketing experience within the medical device industry
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