Technical Support Specialist

2 weeks ago


Fontana, California, United States FullSteam Full time
Job Overview

FullSteam is seeking a dedicated Systems Support Technician to join our dynamic team.

Compensation: $19/hr | Schedule: 4 days / 10 hr. shifts - TBD

Position Summary:

In this role, you will operate within a fast-paced warehouse environment that functions around the clock. Our facilities feature multi-temperature zones, and you will be responsible for addressing various technical challenges to ensure seamless operations.

Key Responsibilities:
  • Manage and document IT support requests via email.
  • Provide assistance for IT-related issues through phone support.
  • Configure, maintain, and troubleshoot mobile devices.
  • Handle desktop and laptop systems, including:
    • Operating system and application installations
    • Routine system maintenance
    • Data recovery tasks
    • Troubleshooting hardware and software complications
    • Implementing and managing anti-virus solutions
  • Support various printer types, ensuring proper configuration and maintenance.
  • Resolve Microsoft OS configuration challenges.
  • Address issues related to mobile and wireless technology.
  • Set up and troubleshoot network devices and infrastructure.
  • Process approved IT requests, which may involve:
    • Creating new user accounts for warehouse applications
    • Establishing new domain accounts
    • Linking shared folders
    • Relocating users and equipment
    • Modifying user access within warehouse systems
  • Maintain an organized and tidy workspace.
  • Update equipment inventory and manage assets.
  • Perform additional tasks as assigned.
Qualifications:
  • High school diploma or equivalent with relevant certifications.
  • Professional experience in IT support is required.
  • Flexibility to work varied schedules, including weekends and early mornings.
  • Strong attention to detail and ability to meet deadlines.
  • Effective communication skills to interact with all personnel levels.
  • Proficiency in Microsoft applications.
  • Knowledge of warehouse operations is advantageous.
  • Strong analytical and technical abilities are essential.
Work Environment:
  • This position requires working in a distribution center with varying temperatures.
  • Ability to safely operate around heavy machinery in a high-paced setting.
  • Physical demands include lifting up to 50 lbs.


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