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Client Engagement and Marketing Support Specialist

2 months ago

Fontana, California, United States Instep Management Group Full time
Position Overview

Instep Management Group is seeking a dedicated Client Engagement and Marketing Support Specialist to join our dynamic team.

The primary role of the Client Engagement and Marketing Support Specialist involves delivering exceptional client-facing support for our outreach programs. Success in this role requires the ability to operate autonomously, provide prompt sales solutions, maintain professionalism, and accurately document client interactions.

Comprehensive training will be provided for the Client Engagement and Marketing Support Specialist position. Our top performers will share insights into their success and collaboratively develop a strategic plan for your career growth within our organization.

Ideal Candidate Attributes:

  • Demonstrates outstanding reliability and follow-through, possessing excellent communication skills, including telephone etiquette and active listening.
  • Exhibits strong problem-solving and troubleshooting capabilities.
  • Possesses the ability to multitask effectively, delegate responsibilities, and maintain exceptional organizational skills.
  • The perfect candidate will be a self-driven individual who thrives both independently and as part of a team, showcasing reliability, knowledge, resourcefulness, flexibility, and a service-oriented mindset.

Key Responsibilities:

  • Deliver outstanding customer service by educating clients about our brands and products to drive sales.
  • Organize and conduct presentations aimed at boosting sales and enhancing brand visibility.
  • Collaborate with management to coordinate schedules for promotional initiatives.
  • Provide insights through sales reports regarding performance and potential opportunities.
  • Execute marketing strategies and sales methodologies effectively.

Qualifications:

  • A High School Diploma or GED is required; a college degree or equivalent experience is preferred.
  • Ability to manage multiple tasks and prioritize effectively.
  • Capable of handling various projects simultaneously.
  • Familiarity with customer service, sales, marketing, business, or communications is essential.
  • Excellent verbal and written communication skills, particularly in phone and email interactions.
  • Strong communication abilities coupled with basic computer proficiency.


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