Veteran Affairs Medical Case Coordinator

3 weeks ago

Helotes, Texas, United States QTC Management Full time

Are you detail-oriented and dedicated to assisting others? We invite you to explore this opportunity.

QTC Management is on the lookout for skilled individuals to fill the role of Medical Case Specialist within our Veteran Affairs Operations division. In this position, you will represent our organization through direct engagement with military personnel, ensuring outstanding service at every interaction.

About QTC Management:

QTC Management partners with both governmental and private sector clients to meet current and future demands in the healthcare sector. Our expertise lies in conducting disability-related medical evaluations, independent medical assessments, occupational health services, diagnostic testing, and comprehensive case management solutions. As leaders in innovation, we are committed to advancing technologies that enhance service delivery, particularly for those in rural areas. With a solid history of growth and improvement, we manage over 2 million appointments each year.

Your Role:

As a Medical Case Specialist, you will collaborate closely with veterans and the Veterans Administration to gather, compile, document, track, and validate information from various sources. You will utilize specialized software to schedule appointments and maintain records in our case management systems, ensuring high-quality customer service throughout.

In this fulfilling position, you will also:

  • Handle incoming calls from an automated system.
  • Collect medical histories related to specific conditions.
  • Identify necessary examinations, tests, and specialists for each case.
  • Coordinate appointments for examinees, including follow-ups and rescheduling.

Requirements:

  • High School diploma or equivalent (GED).
  • Familiarity with anatomy and medical terminology.
  • Experience in medical scheduling.
  • Intermediate to advanced proficiency in computer software.

Preferred Qualifications:

  • Experience in medical coding and documentation.
  • Understanding of military medical evaluations.
  • Vocational training in the medical field, such as Medical Assistant, Certified Medical Coder, or Certified Nursing Assistant.

Typical Work Schedule:

  • Training and work hours are Monday to Friday, 8:00 AM to 4:30 PM (CST).

Compensation and Benefits:

Starting pay: $17.20 per hour, with a 3% increase after 90 days and an additional 3% after training completion.

We recognize that pay and benefits are crucial in any career decision. Therefore, we design compensation packages that reflect the significance of our work. We offer meaningful career paths that support your professional aspirations while promoting a healthy work-life balance. Employment benefits include competitive pay, health and wellness programs, income protection, paid leave, and retirement options.

This job description serves as a general overview of the position and does not encompass all duties and responsibilities. Management reserves the right to modify the role as necessary.

QTC Management is an Equal Opportunity Employer and a VEVRAA Federal contractor. We are committed to affirmative action and fostering a workplace free from discrimination, harassment, and retaliation. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, disability, or veteran status.

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