Ground Operations Supervisor

1 week ago


Myrtle Beach South Carolina, United States Pacific Aviation Full time
Company Overview
Pacific Aviation stands as a premier airport-handling provider, committed to delivering outstanding service for some of the most esteemed airlines globally. Our success, spanning over 25 years, is attributed to our dedicated team members, and we take pride in nurturing and developing our workforce.

Position Summary
We are seeking a proactive and driven professional to assume the role of Supervisor, overseeing our team of ground staff with insightful and constructive leadership. This position plays a crucial role in ensuring exceptional customer experiences within the travel sector.

Key Responsibilities
  • Manage and optimize the allocation of ground staff resources.
  • Verify staff attendance and oversee scheduling.
  • Supervise the integration of all necessary methods for efficient flight handling.
  • Act as the commercial liaison for airline accounts.
  • Ensure timely and effective setup of staff with all required equipment.
  • Monitor the functionality of check-in equipment.
  • Prepare and facilitate team briefings and debriefings.
  • Guarantee smooth flight turnarounds, from check-in to departure.
  • Verify all flight-related actions.
  • Actively contribute to achieving Quality Department objectives.
  • Adhere to operational procedures and guidelines throughout the flight process.
  • Communicate any discrepancies in flight handling to the Account Manager.
  • Collaborate with the Account Manager to address any issues that may affect flight quality.
  • Effectively implement airline procedures while considering final operating handover instructions.
  • Document flight data accurately for both Pacific Aviation and the airline.
  • Ensure compliance with safety and security regulations.
  • Maintain professional standards among agents and oversee equipment maintenance.
  • Assist in daily staff briefings and debriefings.
  • Resolve team conflicts and uphold work standards tactfully.
  • Enforce compliance with safety policies and provide necessary tools for continuous improvement.
  • Lead investigations related to workplace incidents and safety concerns.

Qualifications
  • Minimum of 6 months experience in passenger and customer service.
  • In-depth knowledge of company procedures and airline policies.
  • Ability to adapt to operational constraints and customer needs.
  • Proficient in meeting customer demands efficiently.
  • Demonstrated ability to reflect on actions during unexpected situations.

Compensation and Benefits
$17 per hour
Paid training opportunities
Collaborative leadership environment

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