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Restaurant Operations Supervisor
2 months ago
The Restaurant Operations Supervisor plays a crucial role in overseeing the team and ensuring that all restaurant staff fulfill their responsibilities effectively, contributing to customer satisfaction and financial success during their shifts.
KEY PERFORMANCE INDICATORS
- Accurately processes customer orders within designated service timeframes, adhering to established Customer Service Standards and operational guidelines.
- Ensures the delivery of consistent, high-quality food products in accordance with training materials and operational standards.
- Maintains a professional appearance and upholds company policies and standards of conduct as outlined in the employee handbook.
- Organizes and sanitizes work areas, ensuring compliance with health and safety regulations.
- Manages cash handling procedures and ensures adherence to safety and security protocols.
- Provides constructive feedback and coaching to team members, ensuring that all tasks are completed to standard.
- Monitors and controls food, paper, labor, and utility costs while overseeing shift operations.
- Completes daily reports accurately and in a timely manner as directed by management.
- Follows all procedures for opening and closing the restaurant, effectively addressing any unexpected situations and notifying relevant parties promptly.
The Restaurant Operations Supervisor receives guidance and training from the General Manager and is responsible for leading the team, including supervising younger staff members. Throughout each shift, they motivate and direct team members to ensure efficient operations at their designated stations, following up to confirm that tasks are completed promptly and in accordance with company standards.
This role requires compliance with all applicable state and federal regulations, including OSHA and EEOC standards, while also enforcing company policies and procedures. The Supervisor utilizes various cost control measures to meet food, paper, and labor goals during their shifts, ensuring that the restaurant is prepared to meet customer needs and deliver exceptional service.
It is essential to discuss job responsibilities with the General Manager, who will outline the critical functions necessary for the restaurant's success.
The Restaurant Operations Supervisor will be scheduled based on business requirements, and while no specific hours can be guaranteed, the position demands a hands-on management style and involves physical tasks such as lifting, bending, and standing for extended periods.
OUR MISSION:
To provide outstanding experiences by delivering high-quality products and services to our customers while creating long-term value for our associates and stakeholders.
OUR VISION:
To enhance the lives of those around us by fostering enduring relationships grounded in family values.
OUR CORE VALUES:
RESPECT: We treat others as we wish to be treated, demonstrating professionalism and empathy in all interactions.
INTEGRITY: We build trust through open and honest communication, adhering to high moral standards.
TEAMWORK: We collaborate effectively to achieve success, promoting an environment conducive to individual growth.
COMMITMENT: We strive to exceed expectations, holding ourselves accountable for continuous improvement.
CARING: We prioritize the well-being of our Team Members, Customers, and Communities through kindness and support.
QUALIFICATIONS
- Ability to lift and move up to 55 pounds.
- Capability to reach and handle items at various heights.
- Proficient in safely operating kitchen equipment.
- Strong communication skills for effective interaction with customers and team members.
- Ability to understand and follow instructions and product specifications.
- Mathematical skills for managing sales totals and inventory.
- Experience in a customer-facing role, preferably in the food service or retail industry.
- Must be at least 18 years old and possess a high school diploma or equivalent.
- Dependable and able to work under pressure in a fast-paced environment.
- Valid driver's license with a clean driving record.
- Successful completion of background checks as required.
This description outlines the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties and responsibilities. The company may modify job responsibilities as necessary to meet business needs.
